T: 01793 422 040

T: 01793 422 040

E: sales@draindepot.co.uk

Privacy Policy

This privacy policy sets out how Drain Depot uses and protects any information that you give Drain Depot when you use this website. Drain Depot is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Drain Depot may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Last amended on 23/05/2018

Personal information we collect

When visiting our site we may automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are already on your device. Additionally as your browse the site we collect information on the pages you have viewed, and any search terms you entered into the search bar. We refer to this a device information. We collect device information using the following:

“Cookies” are temporary file that are placed on your device or computer and often include anonymous unique identifier. For more information on cookies visit: www.allaboutcookies.org

“log files” track actions occurring on the site, and collect data such as your IP address, browser type, internet service provider, exit pages and date time stamps.

“web beacons” tags & pixels” are electronic files used to gather information about how you use our website.

For the exhaustive list of cookies we collected see the section titled “list of cookies we collect”

Additionally when you make a purchase or an attempted purchase through the site, we will collect information from you, including your name, billing and delivery address, payment information (credit card details) email address and phone numbers. We refer to this as order information.

What we do with information we gather.

We use the device information we collect to further improve and optimise our website. It helps generate analytics about how you browse and interact with our site, for example how long you spent viewing a certain page and through what channel you accessed our site.

We use the order information we gather to fulfil any orders placed with us, including processing your payment, organising the shipping and providing you with a VAT invoice and order confirmation. Will additionally use this information to communicate with you regarding your order. Your information will not be automatically added to any marketing tool, however you may be contacted asking if you wish to be informed of future product launches/special offers.

Sharing your personal information.

We will never sell your information or pass it on to organisations that are not providing a service to Drain Depot Ltd. We share your information with organisations that require it in order to provide the service we have requested. For example, as well as utilising our own lorries we also use DX, DPD and Hub Logistics to transport the goods you have ordered, to carry out our request they will require your name, address, email and phone number.

We use Magento to power our ecommerce website. You can read more about how Magento uses personal information. https://magento.com/legal/terms/privacy

We also use Google analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information. https://www.google.com/intl/en/policies/privacy. You can however opt-out of Google analytics here https://tools.google.com/dlpage/gaoptout

We may also share your personal information to comply with applicable law and regulations, to respond to a subpoena, search warrant or other lawful request for information, or otherwise to protect our rights.

Behavioural Marketing

As mentioned above we may make contact with you using the information you provided when placing an order, our aim is to secure your permission so you can be included in future product lunches and/or special offers. For more information on how targeted advertising works https://www.networkadvertising.org/understanding-online-advertising/

We use Mailchimp marketing platform to distribute our email campaigns. Your name and email address is stored on servers at their data centre.

We promised that if you opt in to our marketing campaign we will only ever send you a maximum of two marketing emails per month. You may also receive flyers/product guides via Royal Mail. 

You can opt out of targeting advertising by visiting:

Facebook – https://www.facebook.com/settings/?tab=ads

Google – https://www.google.com/settings/ads/anonymous

Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Digital advertising alliance – https://optout.aboutads.info/


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. The majority of our computer software and data storage is remotely hosted, for more information on their security/privacy measures:

Mail Chimp E-Marketing (e-shots)                              https://mailchimp.com/about/security/

Magneto e-commerce platform (website host)           https://magento.com/legal/terms/privacy

Email Host Exchange                                                 https://www.giacom.com/privacy-policy.php

Kerridge C/S K8 (accounts software)                         https://www.kerridgecs.com/site/privacy-policy

Computer terminal security                                        https://www.pandasecurity.com/uk/business/

First Data Card Payment                                           https://www.firstdata.com/en_us/privacy.html

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and ask that your personal information be corrected, updated or deleted. If you would like to exercise this right please contact the controller shown below.


Drain Depot Ltd (company number: 6478686) having its registered office at Unit D, The Alpha Centre, Cheney Manor Ind Est, Swindon, Wilts, SN2 2QJ is the controller and responsible for your personal data (collectively referred to as Drain Depot Ltd, “we”, “us” or “our” in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your rights, please contact the DPO using the details set out below

DPO       Simon Trott

Phone   01793 422040

Email     simon@draindepot.co.uk

Write     Drain Depot, Unit D, The Alpha Centre, Cheney Manor Ind Est, Swindon, SN2 2QJ

Account applications

When completing an account application we will require certain information that enables us to manage your account, make contact and issue invoices/credits via post or email. All the completed data fields with the exception of the two trade references are uploaded to our accountancy software (Kerridge K8) which is remotely hosted for security. Hard copies of the completed forms are retained and safely stored in our secure filling room. Please ensure you take the time to read our terms & conditions before submitting your form.

Data retention

When you place an order with us online, we will retain your order information for our records unless and until you ask us to delete this information. We cannot delete information imputed on our accountancy software for VAT reasons.

Changes to the Privacy Notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Do not track

Please note we do not alter our site data collection when we see a do not track signal


List of Cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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