We are happy to provide a full refund for the return of standard stocked goods subject to certain terms. All goods must be returned by the customer at their expense to the original place of shipping; this may be to Drain Depot’s premises or a manufacturer’s address. Poducts were purchased within the last 60 days. Goods will be inspected and subject to them being in a 100% re-saleable condition a full refund inclusive of any outgoing delivery charges will be processed. Special delivery charges i.e. non-standard, timed or AM deliveries will not be refunded. A goods return note must be completed and sent with the items being returned.
Regrettably, there are certain products that we cannot accept for return, these will be clearly detailed when added to your online shopping basket. These goods are generally special order/manufacture and are normally dispatched directly to your site or premises on a longer delivery time. Please don’t hesitate to contact our sales team on 0800 170 7654 if you are in any doubt about your special purchase.
We are only able to accept refunds that are accompanied with a ‘goods return note’. Once goods have been inspected the refund will be processed onto the original debit/credit card that was used to purchase the goods. A refund may take up to 5 working days to process.
Goods Return Note
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